THE GATHERING
On my 1st steps entering into this hemisphere of Experience Design; I knew that everything I previously learned would have to be tossed out and approached from a different perspective and with a pair of fresh lenses. Previously, when engaged with design problems,
I partially leaned more on the side that design needed to address the main obstacles hindering the user from making intended decisions. As long as it did its due diligence the user should be able to adopt effortlessly. Presently I've gathered that's only a fraction of the responsibility of a solid experience. We must also go deeper to answer every query where information is lost in translation or this case sacrificed by design. Less is always more and as long as we can omit saturated processes and elements for the gain of successful adoption and button clicks; we can always feel vindicated that we've made steps in the direction of implementing a cleaner and more efficient experience.
Tapping into the psychology of human habit as a toolkit to shape better experiences allows us to gather faster feedback. Habituation allows the user to get used to system processes. This may be good for adapting to things that have longer learning curves but subjects us to miss out on valuable, much-needed improvements and opportunities to create better products. Based on Tony Fadell's Ted talk "First Secret of Design is ... Noticing"; and his 3 part advice of; look broader, look closer, and think younger; I've learned that taking a step back to look at all the boxes to omit or combine to solve a problem is necessary for creating cleaner and fresher easy-to-use experiences. Sometimes the solution is right in front of us and easier than we think. We'll miss it if we don't break the habit of accepting the world for how people perceive it and start looking closer at how we can improve the experience.
In a world where users are saturated by excessive advertising and similar apps; users are pre-disposed to "click and go". So much so without even reading the fine print or long disclaimers before signing up for services that they may or may not need.
Now obviously I know we can't hope to solve this problem overnight. At least with being responsible practitioners of advocating better experiences and with the proper amount of feedback; we can help users accomplish their goals much faster, efficiently, and with less friction.
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